The Client:
 
This highly successful global organisation places a strong emphasis on the quality of the goods and service they deliver. They are currently seeking a self-motivated, enthusiastic and driven candidate to become a vital part of their team.
 
The Role:

Working as the Quality Assurance / Customer Relations Specialist you will be responsible for ensuring all processes and documentation adheres to regulatory standards. The role also involves providing exceptional customer service and providing positive outcomes to a variety of clients.

The Responsibilities:

• Manage and coordinate product complaints for the AU, NZ and South East Asia region
• Analyse customer complaints and feedback to identify trends
• Conduct quality assurance and compliance audits
• Maintain database records and reports
• Liaise with distributors, legal and other departments

The Required Skills & Experience:

• Strong proven QA experience
• Intermediate MS Office skills
• Exceptional customer service and complaints management experience
• Strong problem-solving skills
• Knowledge of ISO9001 is an advantage but not essential

The Culture & Benefits:

• Supportive and committed team
• Inclusive and respectful culture
• Car parking available
• Participation in bonus scheme
• Strong career growth opportunities

The Process:
 
To apply please click the apply now button and submit your resume or email your resume to linda@ellebelle.com.au. For further information please contact Linda on 03 9553 4436 with reference 923610.