Customer service

Customer Relations / Quality Assurance Full Time

Job Type: Full Time
Salary: $60,000 - $75,000
Reference: 923610
Linda Lewin
Linda Lewin
linda@ellebelle.com.au
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The Client:
 
This highly successful global organisation places a strong emphasis on the quality of the goods and service they deliver. They are currently seeking a self-motivated, enthusiastic and driven candidate to become a vital part of their team.
 
The Role:

Working as the Quality Assurance / Customer Relations Specialist you will be responsible for ensuring all processes and documentation adheres to regulatory standards. The role also involves providing exceptional customer service and providing positive outcomes to a variety of clients.

The Responsibilities:

  • Manage and coordinate product complaints for the AU, NZ and South East Asia region
  • Analyse customer complaints and feedback to identify trends
  • Conduct quality assurance and compliance audits
  • Maintain database records and reports
  • Liaise with distributors, legal and other departments

 

The Required Skills & Experience:

  • Strong proven QA experience
  • Intermediate MS Office skills
  • Exceptional customer service and complaints management experience
  • Strong problem-solving skills
  • Knowledge of ISO9001 is an advantage but not essential

 

The Culture & Benefits:

  • Supportive and committed team
  • Inclusive and respectful culture
  • Car parking available
  • Participation in bonus scheme
  • Strong career growth opportunities

 

The Process:
 
To apply please click the apply now button and submit your resume or email your resume to linda@ellebelle.com.au. For further information please contact Linda on 03 9553 4436 with reference 923610.

Job Overview

  • Date Posted: Posted 2 weeks ago
  • Job Title: Customer Relations / Quality Assurance
  • Salary: $60,000 - $75,000
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