The Company:
Join a well-established local automotive business where your industry knowledge will be valued. Our client is a highly regarded automotive workshop that has built an outstanding reputation for quality workmanship and exceptional customer service. With a loyal customer base and a busy workshop environment, they are looking for an organised and customer-focused professional to become the central point of contact between customers and the workshop team.

The Position:
This is an excellent opportunity for you to showcase your automotive workshop, dealership or service centre experience and knowledge.  As the first point of contact for customers, you’ll play a key role in ensuring the smooth day-to-day operation of the front office while supporting the mechanics and workshop staff. This is a busy position that requires excellent organisation, attention to detail and the ability to confidently manage multiple priorities.

The Duties:  

• Welcome customers and provide a professional front-of-house experience.
• Schedule vehicle servicing, repairs and workshop bookings.
• Liaise with customers regarding appointments and general enquiries.
• Coordinate workflow between customers and the workshop team.
• Process invoices, accounts payable and customer information.
• Maintain accurate records within the workshop management system.
• Assist with organising courtesy and rental vehicles when required.
• Order office supplies and assist with general administration.
• Provide ongoing support to the team to ensure efficient workshop operations.

The Requirements: 

• Previous experience working within an automotive workshop, mechanical repair business, dealership or similar automotive environment.
• Strong administration and computer skills with excellent attention to detail.
• Outstanding customer service and communication skills.
• The ability to remain calm and organised in a fast-paced environment.
• A positive, team-oriented attitude with a willingness to help wherever needed.
• A current Victorian Driver Licence.

The Process:
Click Apply Now or contact Linda on 9553 4436 for a confidential discussion.
Reference: 1732974