Customer service

Customer Service – 6 month contract Full Time

Location: Richmond
Job Type: Full Time
Salary: $25.00 - $30.00
Reference: 998073
Chelsey Cassie
Chelsey Cassie
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The Company:

This highly successful global organisation places a strong emphasis on the quality of the goods and service they deliver.  They are currently seeking a self motivated, enthusiastic and driven candidate to become a vital part of their team

The Position:

This will be a fast paced and varied role as you will be responsible for providing exceptional customer service to a defined group of clients as well as internally supporting all business units.  This role will be offered to work from home.

The Duties:

  • Act as prime contact person for the customers of his/her portfolio
  • Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
  • Manage (receive, register, follow-up and report) all complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
  • Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
  • Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
  • Give commercial support to the sales team
  • Ensure back-up activities for the Sr Lead Customer Service

The Culture:

  • Supportive and committed team
  • Inclusive and respectful culture
  • Changing and evolving team and environment

The Benefits:

  • Car parking available
  • Recognised for your work
  • Strong career growth opportunities

The Skills & Experience:

  • Strong proven customer service experience
  • Relevant tertiary qualifications (highly desirable)
  • Experience with international customers an advantage
  • Strong communication skills, both written and verbal
  • Excellent problem solving and analytical ability
  • Strong commercial acumen
  • Exceptional organisational skills

The Process:

To apply please click the apply now button and submit your resume in WORD format. For further information please with reference number 998073

Job Overview

  • Date Posted: Posted 4 weeks ago
  • Expiration date: 3 October, 2020
  • Location: Richmond
  • Job Title: Customer Service – 6 month contract
  • Salary: $25.00 - $30.00
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