Administration / Customer service

Administration and Customer Service Full TimeNEW

Job Type: Full Time
Salary: $50,000 - $60,000
Reference: 806368
Chelsey Cassie
Chelsey Cassie
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The Company:

Our client continues to achieve worldwide success and pride themselves on their ability to meet and exceed their customers’ expectations. As one of the world’s largest appliance manufacturers they are committed to creating environmentally friendly solutions and efficiency with their product range.
The Position:

Reporting to the Outbound Sales Service Manager you will be required to provide solutions to assist customers with their product enquires and identify sales opportunities that will support growth. You will be an integral part of the team by providing a quality customer resolution while processing payments, returns and scheduling of stock. You will be responsible for receiving calls from customers and scheduling times for the product to be delivered or collected. You will also assist in processing orders as well as problem solve delivery issues or replacements while providing a premium service to the customer.
The Responsibilities:

  • Provide exceptional customer service to all consumers as well as internal and external stakeholders
  • Process orders in a timely manner while prioritising tasks
  • Processing payments
  • Liaising returns and logistics of stock
  • Identify opportunities to connect customers to the product
  • Promote company products and services
  • Maintain customer and product records
  • Other administration duties as required


The Requirements:

  • Strong proven experience within a similar role preferable with knowledge of the appliance or whitegoods sector
  • Outstanding communication and negotiation skills
  • SAP experience
  • Proven ability to meet KPI’s
  • Experience with processing payments and returns


The Benefits: 

  • Supportive and welcoming team
  • Career progression opportunities
  • Onsite parking


The Process:

To apply please click the apply now button and submit your resume. For further information please contact Chelsey on 03 9553 4436 with reference number 806368

Job Overview

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